Pytania i odpowiedzi (FAQ) — GoGiga
Najczęstsze pytania o GoGiga: skąd są koncerty, jak kupić bilet, jak zespół przejmuje swój profil, jak założyć profil Pro i przejąć stronę klubu.
Listeners
What is GoGiga?
GoGiga is a free calendar of concerts in Poland. We bring together concerts from many ticket shops, city and philharmonic calendars, and from bands, clubs and promoters, with the date, venue, price and a link to tickets.
Search by city, genre, day or band name, e.g. concerts in Kraków.
Does GoGiga cost anything?
No. GoGiga is free for listeners, bands, Pros and clubs. There are no paid accounts or subscriptions, and we take no commission from bands, Pros or clubs.
Can I buy a ticket on GoGiga?
No, GoGiga doesn't sell tickets. The "Buy ticket" button takes you to the shop that sells them (e.g. KupBilecik, Going., eBilet, Ticketmaster) or to the promoter. We show the lowest price and mark tickets that come from resale.
Some links are affiliate links: GoGiga may receive a commission on a purchase.
Where do the concerts come from, and how often are they updated?
From ticket shops (including KupBilecik, AleBilet, Going., Stage24 and Ticketmaster), from the calendars of cities, philharmonics and concert halls, from bands' Facebook events, and from bands, clubs and promoters who add concerts themselves.
We usually check the shops and calendars once a day for new concerts and for changes of date, time, venue and price. A postponed concert gets its new date, and a cancelled or sold-out one shows that status on its page.
Do I need an account?
No. You can browse, search and save concerts (the "Save" heart) without an account. Saved concerts then stay in this browser.
A free listener account takes your saved concerts to all your devices and lets you follow bands and clubs. Create an account.
How do I get a reminder about a concert?
On the concert page choose "Remind me": you'll get an e-mail the day before the concert, even without an account. You can also "Add to calendar".
With an account, turn on notifications in "My Account" → "Notifications". We'll remind you:
- the day before a saved concert,
- a week before a concert of a band you follow,
- on Monday, about that week's concerts in the clubs you follow.
A concert has wrong details or won't take place. What should I do?
Write to us through "Send Feedback" in the page footer or at kontakt@gogiga.pl, with a link to the concert. We'll check and fix it.
Report content that breaks the law or the terms with the "Report content" button at the bottom of the concert page.
Is there a mobile app?
For now GoGiga works in your phone's browser, and you can add it to your home screen like an app. An Android app is in the works.
Bands and musicians
Our band already has a profile on GoGiga, but we never created it. Where did it come from?
The profile was created automatically from public announcements of your concerts: from ticket shops, calendars or Facebook events. Every concert needs a performer. Until one of you manages it, the profile usually shows only the name, genre, city, concerts and similar bands.
You can take it over for free, or ask us to correct or remove it.
How do we take over our band's profile?
Register your band under the same name: band sign-up. The profile, with its whole concert history, moves to your account. The account then waits for activation, usually up to 24 hours.
You can also write to kontakt@gogiga.pl with your band's e-mail address. We'll send you a sign-up link, and the account will be active straight away.
What does a band profile give us?
All of it free:
- a verified profile with photos, description, line-up, achievements, links and YouTube and Spotify players,
- your own concerts, visible as soon as you add them,
- statistics: followers and views of the profile and concerts,
- "Find support" and chat with bands, clubs and promoters,
- the Professionals directory and replying to promoters' announcements,
- a widget with your concerts for your own website.
Fans who follow you can get a reminder a week before your concert.
How do we add a concert? Do concerts appear by themselves?
Once your account is active, go to "Band panel" → "Create gig". The concert is visible straight away.
Concerts sold in ticket shops and listed in calendars that GoGiga reads often appear by themselves. To be sure your concert is on GoGiga, add it yourselves.
We play several genres, but we can only pick one. Which should we choose?
A profile has one main genre and one subgenre, because listeners filter concerts by them. Choose the one that best describes your concerts, and mention your other styles in the band's description.
How do we add a music sample?
You don't need to cut anything. Upload the whole track (mp3, wav, flac and others, up to 30 MB) and select a fragment of 3 to 30 seconds on the waveform. GoGiga turns it into an MP3 sample. The sample is optional: add it when you sign up or later when you edit your profile.
I manage several bands. Can I have one account?
No. Each band has its own account with its own e-mail address, so an agency or manager creates an account for each band with a different address.
Can we show our concerts on our own website?
Yes. Add a frame (iframe) to your page with the address https://gogiga.pl/embed/band/NAME/gigs, where NAME is the end of your profile's address (for gogiga.pl/band/kult it's "kult"). The list of concerts updates by itself.
Our band's details are wrong, or we don't want a profile on GoGiga. What should we do?
Write to kontakt@gogiga.pl with a link to the profile and tell us what you want: we'll correct the details (including the name and city, which you can't change yourselves after signing up) or remove the profile.
You can also report unlawful content with the "Report content" button at the bottom of the band's page.
Pros and clubs
How do I create a Pro profile?
The "Professionals" directory is for people from the scene: photographers, videographers, sound and lighting engineers, graphic designers, merch makers, recording studios, promoters, and equipment rental and repair services.
A profile is created by invitation: from another Pro, from a club or from us. Write to kontakt@gogiga.pl about what you do and where you're based, and we'll send you a sign-up link. Signing up takes a few minutes.
Is a Pro profile paid? Do you take a commission on jobs?
No. A Pro profile is free, and GoGiga takes no commission on jobs or enquiries. Bands and clubs write to you in the chat or through the contact form, and an enquiry from the form goes straight to your e-mail.
Why can't I see my profile in the directory?
A new profile is hidden. Complete it in "My Account" and turn on "Profile visible publicly"; the panel shows what's still missing.
If you signed up through a shared link, first confirm your e-mail address with the link we e-mailed you.
Who can see my e-mail and phone number?
The e-mail you log in with is never public. We show a contact phone and e-mail only if you tick them in your profile, and masked: they're revealed only after a click. You turn on the contact form in "My Account".
How do I change my Pro profile's category or name?
GoGiga changes categories and names: write to kontakt@gogiga.pl. You can change the rest of the profile (description, photos, equipment, projects, area) in "My Account".
How do I take over a club's page?
Every concert venue has its own page on GoGiga. Log in (a listener account is enough), click "This is my club" on the club's page and send the request. You'll see its status in "My Account".
Once accepted, you can add photos, a description, technical details and contact details, as well as the club's concerts and announcements. A club can have an owner and up to 3 managers. If the club already has an owner but you're the one running it, use the "Report that this is your club" link.